Returns Policy


metals4U are pleased to offer a hassle free returns service of unwanted goods, we will arrange the collection of the goods you wish to return at an additional cost and subject to the conditions below, once payment is received, we will instruct Tuffnells to collect the goods from you, they will contact you to arrange a suitable time / day for collection.

Upon receiving the goods back, we will photograph and issue the refund accordingly subject to inspection.

Please read the points listed below so you are fully aware off our terms and conditions, in case your collection is lost or damaged by Tuffnells, by submitting payment you are agreeing to the below conditions.

  • All collections are at the purchaser’s risk.

  • This is an uninsured collection service due to our carrier’s (Tuffnells Express Parcels) liability insurance.

  • Our couriers and metals4U will not be held liable for lost or damaged goods.

  • If the goods are damaged in transit they will not be eligible for a refund and the carriage charge will not be refunded.

  • We advise that the items are packaged as well as possible, so damage is prevented, and the refund can be processed.

  • We will not refund the original delivery cost, or the cost to us of delivering the goods to you if you received free delivery. We do not accept returns of custom or special orders.

  • Products should be returned, together with the Delivery Note within 14 days, in original undamaged packaging, with all the accessories, parts, instructions and any free gifts. All clothing must have the labels still attached, be in the original undamaged packaging and be unworn.

  • If we find that a product has not been returned to us in fully re saleable condition, or the packaging is damaged, we reserve the right to refuse a refund on the item or to reduce the amount of the refund to reflect the condition of the goods.

  • Any refund due will be credited to the original card of purchase within 3-5 working days of us receiving and inspecting the goods.

  • Our refund policy runs alongside your rights under the Distance Selling Regulations which allows you to cancel your contract with us (e.g. if your product is not wanted) within 14 working days of receipt. You will be responsible for the cost of returning the goods to us and the goods must be returned in accordance with the above conditions. The distance selling regulations do not apply to B2B transactions or custom or special orders.