Terms & Conditions
The following terms and conditions apply to all transactions on the metals4U website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. This does not affect any statutory rights that you may have. Please read them carefully and print or save a copy for future reference.
Tolerances
Our saws and guillotines cut to a tolerance of -0 +3mm, the cut edges are not deburred or finished. Items where there is a custom cut option are supplied on our normal lead times, despatch may take a little longer if your order requires a large volume of material cuts. Please ensure that you check your custom cut dimensions before making payment as all custom cut orders are non-refundable.
Due to the inherent mechanical forces involved in the guillotine cutting process, especially on thinner gauge metals or narrow strip cuts, slight bowing, twisting, or distortion of the sheet metal may occur. This is a natural consequence of the release of internal stresses and the shearing action of the machine. metals4U will not be liable for any subsequent fabrication, forming, or assembly issues caused by bowing/distortion during guillotine cutting
General
All orders that you place on our website will be subject to acceptance in accordance with these terms & conditions. These terms may be amended at any time by metals4U. They may also be extended to include other conditions applicable to specific goods or services offered by metals4U from time to time. It is your responsibility to read these terms & conditions every time you place an order. metals4U reserves the right at its absolute discretion at any time and without notice to remove, amend, or vary the content, which appears on any page of the website. This website is directed towards businesses, and it is assumed that each order is placed on behalf of a business. By your acceptance of these terms, you confirm that you have the necessary authority to bind the business you are placing the order on behalf of.
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Restriction of Liability
Please use appropriate personal protective equipment while handling our products including but not limited to gloves, gauntlets, armbands, hand pads, thumb guards, gaiters, leggings, head protection and face visors, to ensure safety at all times. Products are also likely to be supplied with oil deposit to protect from rust; do take care to avoid any contamination. Please note the edges of the metal that we supply are not buffed, deburred, or finished. It is the customer’s own responsibility to ensure that they are satisfied with the finish prior to using, fabricating, or fixing any of our products. Our Customer Services team will be pleased to provide information about our products. However, the ultimate responsibility for the correct choice of size and type of product or fitting for any application belongs with the customer. The customer is responsible for ensuring that any construction or structure is sufficiently strong to support the weight of any component parts plus any applied load and that suitable fixings are used. Customers must satisfy themselves that the structure and its component parts are fit for purpose. Customers are also responsible for checking the materials they have received before instructing any third party to carry out work on their behalf. We cannot be held liable for any losses, delays, costs, or damages resulting from a third party working with products that have not been inspected by the customer upon receipt. In no event will metals4U be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of any of our products.
Description of Goods
All images, descriptive matter, specifications, and advertising on our site are for the sole purpose of giving an approximate description of the goods.
Accuracy of Product Information
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of metals4u.co.uk is that all information on the website should be as accurate and up to date as possible. However, metals4u.co.uk cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
Payment and Price
The total price payable for the goods will be stated at the time you place your order, whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, any taxes or duties imposed, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are exclusive of VAT and of delivery charges which will be payable as indicated at the time of placing your order.
We reserve the right to apply a delivery surcharge on orders that are heavy, long or being delivered to a non-mainland UK address. If additional charges apply, we will contact you prior to the order being dispatched at which point you will have the option to pay the surcharge or cancel the order.
Please note that metals4U does not offer shipping outside the United Kingdom and therefore VAT is applied on all orders. In the event that you make your own arrangements to ship goods outside of UK and request a VAT refund then a £20 admin charge will be payable.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes, or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the incorrect price paid (including delivery charges).
Payment Methods
We accept all major credit and debit cards including Visa, Mastercard and American Express. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by bank transfer although we cannot dispatch the goods until payment has been cleared. We also accept the following payment methods PayPal, Apple Pay, Amazon Pay and Google Pay. When using these payment methods, your address details must be what is stated on your payment account, so please ensure that these details are correct.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will not charge you for these and we will refund any payment already made for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Clearance / Discounted Items
Clearance Items are only available while existing stocks last. Due to the time lapse in our systems orders may still be taken after stock has run out. In the event this happens, any payment made will be refunded. We may, however, be able to order in new stock but this would be at the non-discounted price.
Changing or Cancelling an Order
If you realise that you have placed an order in error or need to make a change, please contact us immediately by calling 01937 534318 during our customer service hours (Monday–Friday, excluding bank holidays). We will do our best to amend or cancel your order before it is processed. However, due to our efficient turnaround times and the fact that our warehouse operates outside of standard office hours (including weekends and bank holidays), we cannot guarantee that changes or cancellations can be made once the order has been submitted.
Custom-Cut Items: Please note that if your order includes items that are custom-cut to your specifications—for example, by using our online cutting facility, entering cutting instructions, or placing a bespoke order via another method—the right to cancel does not apply once processing has begun. This includes times when our customer service team may be unavailable, such as weekends or public holidays. In line with the Consumer Contracts Regulations 2013, custom-cut goods are exempt from cancellation rights once production has started. We strongly advise checking your order carefully before submission, especially if it includes made-to-measure items.
Standard (Non-Custom) Items: If your order contains only standard items (i.e. no custom-cuts), and you wish to return them, please refer to our Returns policy for full guidance on how to return unwanted goods.
Delivery Times
Delivery of products within UK (stock items) will normally be made within 2-4 working days from clearance of payment. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 28 days for dispatch of the goods. For delays of more than 28 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. For your security, all deliveries must be signed for or they will not be left. Please remember to inspect the condition and quantity of your package/goods before signing for them. Claims for missing or damaged products will be rejected if they have been signed for "Received in GOOD CONDITION". If items arrive damaged then we advise that you take a photo of the damaged items and refuse delivery. The courier will then mark the consignment as damaged and arrange for the items to be returned to us.
In the event that goods are returned to us because they were not signed for, we will not be liable for any loss sustained by you and will contact you to arrange payment, by you, of a further carriage charge before we are obliged to attempt redelivery the items to you.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition it will be your responsibility to inform us by email or telephone within 14 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us by email or by telephone within 14 days of delivery.
Incorrect Goods: It is your responsibility to notify us of any in-correct goods within 14 days from delivery by email or by telephone.
Non-Deliveries
We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date by email via our contact us page.
Faulty Goods
Products that are deemed faulty can be returned for replacement or credit. Faulty goods can be returned up to 7 working days following receipt of order, please inform us by email or by telephone. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the additional cost of carriage will be charged to your credit card account.
This does not affect any statutory rights that you may have.
Security and Privacy
Please read our privacy policy
Customer Service - Comments/Complaints
If you have any queries with regard to your order, please email info@metals4u.uk or telephone 01937 534318
Should you have any cause for complaint or wish to pass on your comments you can e-mail us or write to Customer services at:- metals4U, Armitage Works, Sandbeck Way, Wetherby, LS22 7DN.
We will endeavour to reply to your complaint within three working days and inform you of what action will be taken.
metals4U, Armitage Works, Sandbeck Way, Wetherby, LS22 7DN.
Registered in England: No 04452887
