Vanessa is the Customer Experience Manager at metals4U, bringing over 25 years of expertise in customer experience, digital marketing, and e-commerce. With a background working alongside well-known consumer brands, she now leads the marketing strategy and customer communications for metals4U—ensuring every touchpoint delivers clarity, support, and genuine value to both DIYers and industry professionals. Passionate about making metals more accessible and inspiring creative projects, Vanessa works closely with the customer service, sales, warehouse, and digital teams to ensure customer needs are met at every stage.