Buying Metal From Us > Shipping and Returns

Standard delivery charges

Small Items

Small items such as drill bits are sent by royal mail recorded delivery at a cost of £3.50 Anywhere in the UK.

Medium Sized Items

Clothing, Tools, Safety Boots, Welding Consumables, Grinding Discs and all Metals and Plastics in 1 metre lengths or less.

AreaFree delivery - minimum order valueStandard delivery charge (ex VAT)
England and Wales £75.00 + VAT £6.00
Central Scotland £150 + VAT £6.00
Scottish Highlands   £13.60
Scottish Islands   £13.60
Isle of Wight   £6.00
Isle Of Man   £18.00
Channel &
Scilly Isles
  £18.00
Northern Ireland   £18.00
Republic of Ireland   £18.00

Delivery areas are defined as follows: Scottish Highlands AB37, IV1-64, KW1-14, PA36, PA 38-40, PH17-26, PH30-35, PH37-44,PH49-50. Scottish Islands HS1-9, IV41-51 KA27, KW15-17, PA20, PA42-49, PA60-67, PA80-88, ZE1-3.

Large Items

Metals and plastics up to 6 metres in length.

AreaFree delivery - minimum order valueStandard delivery charge (ex VAT)
England and Wales £75.00 + VAT £12.50
Central Scotland £150 + VAT £14.25
Scottish Highlands   £29.80
Scottish Islands   £38.00
Isle of Wight   £19.50
Isle Of Man   £45.00
Channel &
Scilly Isles
  £67.50
Northern Ireland   £38.00
Republic of Ireland   £48.00

When will you deliver?

We aim to keep all of the products listed on our website in stock and Over 90% of orders are dispatched for delivery next working day. But please allow up to 4 days for standard delivery (England wales and central Scotland only). Occasionally if we are awaiting stock of an item delivery may be extended by a few days, if delivery of your order is going to be delayed longer than this one of our customer service staff will contact you to advise of the delay and where possible offer an alternative or a refund.

I need it quick what should I do?

If you need your order quickly simply place the order online as normal then call our customer service team on 01937 534318 quoting your order ID number and we will prioritize your order were possible. There is no additional charge for next working day delivery when we can provide it. (not available for postal deliveries)

Can I have delivery on a specific day?

If you need your goods delivered on a specific day simply place the order online as normal then call our customer service team on 01937 534318 and we will arrange for your goods to be delivered on the day you request or offer an alternative day. (not available for postal deliveries)

Can I specify a time for delivery

Unfortunately due to the size and weight of some of our orders we are unable to offer timed delivery slots, deliveries are made between 08.00 and 17.30 Monday to Friday.

Returns Policy

  • Should you wish to return anything bought from us we will be happy to refund or exchange a product provided it is in a fully resalable condition (see below). Providing we are notified in writing by fax to 01937 582300 or email to info@metals4u.co.uk within 14 days for unwanted goods and 30 days for faulty/damaged goods from the date you receive the goods . We will not refund the original delivery cost, or the cost to us of delivering the goods to you if you received free delivery. You will be responsible for the cost of returning the goods to us. We do not accept returns of custom or special orders or products that have been cut to size.
  • Products should be returned, together with the Delivery Note within 14 days, in original undamaged packaging, with all the accessories, parts, instructions and any free gifts. all clothing must have the labels still attached, be in the original undamaged packaging and be unworn,
  • If we find that a product has not been returned to us in fully re saleable condition, or the packaging is damaged, we reserve the right to refuse a refund on the item or to reduce the amount of the refund to reflect the condition of the goods.
  • Any refund due will be credited to the original card of purchase within 3-5 working days of us receiving and inspecting the goods .
  • Our refund policy runs alongside your rights under the Distance Selling Regulations which allows you to cancel your contract with us (e.g. if your product is not wanted) within 14 working days of receipt. You will be responsible for the cost of returning the goods to us and the goods must be returned in accordance with the above conditions. The distance selling regulations do not apply to B2B transactions or custom or special orders or products that have been cut to size.

Unfortunately we cannot arrange for the collection of unwanted goods.

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