Buying Metal From Us > Shipping and Returns

Standard delivery charges

Small Items

Small items such as drill bits are sent by royal mail recorded delivery at a cost of £3.50 Anywhere in the UK.

Medium Sized Items

Clothing, Tools, Safety Boots, Welding Consumables, Grinding Discs and all Metals and Plastics in 1 metre lengths or less.

AreaFree delivery - minimum order valueStandard delivery charge (ex VAT)
England and Wales £75.00 + VAT £6.00
Central Scotland £150 + VAT £6.00
Scottish Highlands   £13.60
Scottish Islands   £13.60
Isle of Wight  £75.00 + VAT £6.00
Isle Of Man   £18.00
Channel &
Scilly Isles
  £18.00
Northern Ireland   £18.00
Republic of Ireland   £18.00

Delivery areas are defined as follows: Scottish Highlands AB37, IV1-64, KW1-14, PA36, PA 38-40, PH17-26, PH30-35, PH37-44,PH49-50. Scottish Islands HS1-9, IV41-51 KA27, KW15-17, PA20, PA42-49, PA60-67, PA80-88, ZE1-3.

Large Items

Metals and plastics up to 6 metres in length.

AreaFree delivery - minimum order valueStandard delivery charge (ex VAT)
England and Wales £75.00 + VAT £12.50
Central Scotland £150 + VAT £14.25
Scottish Highlands   £29.80
Scottish Islands   £38.00
Isle of Wight  £75.00 + VAT £19.50
Isle Of Man   £45.00
Channel &
Scilly Isles
  £67.50
Northern Ireland   £38.00
Republic of Ireland   £48.00

When will you deliver?

We aim to keep all of the products listed on our website in stock and Over 90% of orders are dispatched for delivery next working day. But please allow up to 4 days for standard delivery (England wales and central Scotland only). Occasionally if we are awaiting stock of an item delivery may be extended by a few days, if delivery of your order is going to be delayed longer than this one of our customer service staff will contact you to advise of the delay and where possible offer an alternative or a refund.

I need it quick what should I do?

If you need your order quickly simply place the order online as normal then call our customer service team on 01937 534318 quoting your order ID number and we will prioritize your order were possible. There is no additional charge for next working day delivery when we can provide it. (not available for postal deliveries)

Can I have delivery on a specific day?

If you need your goods delivered on a specific day simply place the order online as normal then call our customer service team on 01937 534318 and we will arrange for your goods to be delivered on the day you request or offer an alternative day. (not available for postal deliveries)

Can I specify a time for delivery

Unfortunately due to the size and weight of some of our orders we are unable to offer timed delivery slots, deliveries are made between 08.00 and 17.30 Monday to Friday.

Returns Policy

metals4U are pleased to offer a hassle free returns service of unwanted goods, we will arrange the collection of the goods you wish to return at an additional cost and subject to the conditions below, once payment is received, we will instruct Tuffnells to collect the goods from you, they will contact you to arrange a suitable time / day for collection.

Upon receiving the goods back, we will photograph and issue the refund accordingly subject to inspection.

Please read the points listed below so you are fully aware off our terms and conditions, in case your collection is lost or damaged by Tuffnells, by submitting payment you are agreeing to the below conditions.

  • All collections are at the purchaser’s risk.

  • This is an uninsured collection service due to our carrier’s (Tuffnells Express Parcels) liability insurance.

  • Our couriers and metals4U will not be held liable for lost or damaged goods.

  • If the goods are damaged in transit they will not be eligible for a refund and the carriage charge will not be refunded.

  • We advise that the items are packaged as well as possible, so damage is prevented, and the refund can be processed.

  • We will not refund the original delivery cost, or the cost to us of delivering the goods to you if you received free delivery. We do not accept returns of custom or special orders.

  • Products should be returned, together with the Delivery Note within 14 days, in original undamaged packaging, with all the accessories, parts, instructions and any free gifts. All clothing must have the labels still attached, be in the original undamaged packaging and be unworn.

  • If we find that a product has not been returned to us in fully re saleable condition, or the packaging is damaged, we reserve the right to refuse a refund on the item or to reduce the amount of the refund to reflect the condition of the goods.

  • Any refund due will be credited to the original card of purchase within 3-5 working days of us receiving and inspecting the goods.

  • Our refund policy runs alongside your rights under the Distance Selling Regulations which allows you to cancel your contract with us (e.g. if your product is not wanted) within 14 working days of receipt. You will be responsible for the cost of returning the goods to us and the goods must be returned in accordance with the above conditions. The distance selling regulations do not apply to B2B transactions or custom or special orders.

  • Welding Equipment and Supplies - The cheapest online
  • 30 day credit  accounts now available for Schools, Colleges & Universities
  • Our customers love us - Trust pilot independent reviews
  • metals4u polishing service and pre-polished metal products
  • universl beams, RSJ's and I-beans
  • Stainless steel box section
  • steel weld mesh
  • nuts, bolts, screws and other fasteners

What our customers say...

Payments processing by:

Payment Processing by Paypoint & Worldpay
SSL verfied and secured by Godaddy.com