Once your order is ready to be delivered we will ship it using one of several courier services – this again ensures a speedy and affordable service from us to you.
We will confirm your order with the tracking code for your parcel – leaving you in full knowledge of the progress of your order.
Because of the large potential for fraud in the metals market we undertake steps to ensure only genuine orders are fulfilled.
- We will only deliver to the address on the card
- We reserve the right to ask to see the card used to make the purchase and a photo id at point of delivery.
Returns
Part of the process that allows us to offer you affordable small-order metals and plastics is that a lot of products are cut to order. Because of this we will only accept products for return if we have supplied the wrong size.
Please always triple check materials, gauge and other dimensions as errors due to customer specification error are not covered by our returns policy.
Shipping
Due to the lengths and weights we transport the majority of our deliveries are made by specialist courier services, therefore it is not always possible to offer a next day delivery on all products.
Free delivery terms and conditions
FREE delivery on orders over £75, excluding VAT, to mainland England, Wales, Central Scotland and the Isle of Wight.
FREE delivery on orders over £150.00, excluding VAT, to the Scottish Highlands.
Free delivery does not apply to any other areas.
Standard delivery charges
| England and Wales |
£12.50 plus VAT |
| Isle of Wight |
£19.50 plus VAT |
| Central Scotland |
£14.25 plus VAT |
| Scottish Highlands |
£29.80 plus VAT |
| Scottish Islands |
£38.00 plus VAT |
| Isle Of Man |
£65.50 plus VAT |
| Channel Isles |
£67.50 plus VAT |
| Scilly Isles |
£67.50 plus VAT |
| Northern Ireland |
£38.00 plus VAT |
| Republic of Ireland |
£38.00 plus VAT |
| Dublin |
£64.80 plus VAT |
Delivery areas are defined as follows:
Scottish Highlands
AB37, IV1-64, KW1-14, PA36, PA 38-40, PH17-26, PH30-35, PH37-44,PH49-50
Scottish Islands
HS1-9, IV41-51 KA27, KW15-17, PA20, PA42-49, PA60-67, PA80-88, ZE1-3.